Chief Executive Officer, NSW Council of Social Service (NCOSS)
Joanna is the CEO of the NSW Council of Social Service, the peak body for the community sector in NSW. Joanna joined the non-government sector in 2013, first as Director of Operations at Relationships Australia NSW and then as General Manager, NDIS Transition at mental health organisation Flourish Australia before taking on the role at NCOSS in 2018. Prior to the NGO sector, Joanna had an extensive career in the public sector spanning social policy and research, regulatory reform, infrastructure planning and delivery, and operations. She held senior roles at watchdog agencies ICAC and the Community Services Commission leading inquiries, exposing systemic issues and improving transparency and outcomes.
Her ten years as a senior executive in the transport portfolio included more than three years as Deputy Director General for Policy, Planning and Reform and a lead role in overhauling the metropolitan and regional bus service systems, reforming taxi regulation to improve customer outcomes and devising a more equitable, streamlined cross modal fares structure leading up to electronic ticketing.
Her focus at NCOSS is on developing the evidence base to contribute to sound and equitable public policy; raising awareness of the extent of poverty and disadvantage in NSW, the experience of vulnerable groups and the interventions that will make a difference; and ensuring a strong, valued community sector that is well placed to provide frontline support and collaborate with Government for a fairer, more equitable NSW.